All the refundings will be transferred back to the credit or debit card the subscription was purchased with. To contact us, please, fill out the fields in this form.
The products available for purchase on our web site are downloadable
If you purchase one of our products, after your payment has cleared your license to use the software will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us an email or letter of destruction of on-premise software on your company letterhead or company email before we will process the refund. Avankia is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays
You are eligible for a refund AND:
For more information review our Terms and Conditions.