All the refundings will be transferred back to the credit or debit card the subscription was purchased with. To contact us, please, fill out the fields in this form.

Refunding

The products available for purchase on our web site are downloadable

If you purchase one of our products, after your payment has cleared your license to use the software will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us an email or letter of destruction of on-premise software on your company letterhead or company email before we will process the refund. Avankia is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays

WE DO NOT ISSUE REFUNDS UNDER THE FOLLOWING CIRCUMSTANCES

You are eligible for a refund AND:

• Your client didn’t go for it
• You’ve changed your mind
• You’ve decided our product is “Not what I need”
• You’ve decided to stop using iGSX Software
• You don’t have the time to implement our products on your side
• You’ve found a different solution
• You made some customizations and modifications and now our product isn’t working
• Your purchase is older than 14 days (no exceptions)
• You experience conflicts with other 3rd party software connected to or installed on your side.

For more information review our Terms and Conditions.